Returns & Exchanges
At Qure™, we want you to be completely satisfied with your skincare journey, which is why we offer a 30-day return window for products in their original condition. If your results aren't what you expected, our dedicated support team is here to assist with a seamless return or exchange process.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to start the process and select the items you wish to return.
Prepare Your Package
Carefully pack the items in their original packaging, ensuring all components and accessories are included to prevent damage during transit.
Affix Shipping Label
Download and print the prepaid shipping label provided via email, then securely attach it to the outside of your return parcel.
Receive Your Refund
Once our warehouse inspects your returned items, we will process your refund back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing